Shipping

We are committed to providing the best price-to-quality ratio for our products. To achieve this, we ship products directly from the supplier. We offer free worldwide shipping and additional option to insure the shipping.

This approach allows us to significantly reduce transport, storage, packaging, and shipping costs, enabling us to offer products at a fair price.

Every order is processed within 24 hours, and the average delivery time is 3 to 8 business days. 

Returns

Change

If you're not completely satisfied with your purchase, we offer a simple exchange process. You can exchange an item for another product or a different size. To initiate the exchange, please contact us via the provided email address, include your order number, and clearly state which product you'd like to exchange and for which alternative item or size. Please note that some changes may be limited, but we strive to accommodate your requests. Our dedicated customer service team is ready to assist you and ensure you receive the desired product quickly.

Returns

When you have received your order, you can return within 14 days. Please be aware that the product and the packaging must be in the same condition in which you have received it in. Labels and plastic protection films must still be attached and the watch must be inactivated. The products must be unused and in their original packaging.

We will send you a notification by email when we receive your return and when we have processed it. Please allow up to 14 days for your return to be processed.

In case the product is received broken or damaged, the buyer is obliged to inform us immediately and we will send further instruction of how to proceed.

We will inspect the product carefully and when a default (not caused by the customer) is detected, a new product or a replacement will be sent back and the customer will be reimbursed for his/her expenses.

As the sender, you are responsible, and we want to avoid any misunderstandings. These costs will not be covered by us. Additionally, handmade products cannot be returned.

Contact Us

For both exchanges and returns, we invite you to reach out via our "Contact" page. Our friendly customer service team is here to answer your questions and guide you through the process. Be sure to include your order number and specific details of your request so we can assist you as efficiently as possible.

We believe in transparency and are committed to making your shopping experience with us as pleasant as possible. Thank you for choosing us, and we look forward to serving you.